Terms & Conditions
| About Us Musky Tackle Online is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the Contact Us under the Customer Service tab or use the below email address. Our Contact details: Musky Tackle Onilne 31270 Front Street Pequot Lakes, MN 56472 Phone: 218-568-6689 Email: sales@muskytackleonline.com |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you are outside of the United States and your country is not listed in the drop down menu in our checkout process, please let us know and we will do what we can to make purchasing available to you. We accept Visa, Mastercard, Discover and American Express. We also accept payments through PayPal. |
Shipping And Handling We most often ship through the United States Postal Service via Priority Mail or Ground Advantage (formerly First Class Mail) with delivery confirmation. Shipments to Alaska, Hawaii, Canada and overseas are subject to slightly higher rates. Shipping charges to the lower 48 states are as follows. We encourage you to select the default shipping option that allows us to choose the best method. Rates can vary slightly by location, but are generally as follows. Alternate shipping options available may be different. Up to $9.99........$6.95 $10 to $74.99.......$7.95 Over $75..............FREE We also offer UPS as a shipping option in addition to Spee Dee Delivery (for those in the midwest). Rates vary slightly depending on your location. If you choose an option other than the default shipping option that allows us to choose the best method, keep in mind that we very often ship on Saturdays. So if you place an order late Friday or early Saturday, the Postal Service is our only option for getting it out on Saturday morning. Likewise, the Post Office is closed on some holidays that UPS and Spee Dee still operate as normal. Orders outside of the lower 48 states are not eligible for our free shipping offer due to higher shipping rates. However, orders to Alaska and Hawaii that are over $75 will receive a low $6 shipping rate. If you would like to require a signature for delivery, please contact us with this request. Adding this will come at an additional fee of $3. If you are ordering from outside of the United States, please see our page on International Shipping. Musky Tackle Online cannot be responsible for lost or stolen packages once they have been delivered by the shipping carrier. |
| Delivery Schedule We make every effort to ship as quickly as possible. Most orders will be shipped the same day or next business day. Orders can typically be expected to arrive within 1 to 4 business days anywhere in the United States. Rods, bump boards and nets use other shipping methods and ship direct from the manufacturer and may not arrive as quickly. If there is a delay for any reason, we will contact you through email. |
| Back Orders We make every effort to keep our website as accurate as possible. It has real time inventory management so that ordering something that is not in stock is very unlikely to happen. In the rare event that you order a product that we are currently sold out of, we will contact you via email to inform you of the situation. If we are unable to reach you, we will ship out your order as is and will not back order the item unless it is specifically requested by you to do so. |
| Tax Charges For those in the United States, state sales tax may be collected, depending on your location. To determine if sales tax will be collected and the amount, you will need to go to the checkout page and enter the appropriate shipping address. As of July 2023, we are required to collect sales tax in the states of Minnesota, Illinois and Ohio. International customers are responsible for any duties or custom fees that are incurred. We are not able to predict what these fees may be, as each country is different on how they handle this. |
| Credit Card Security We use PayPal's Encryption for credit card capture. This is highly secure and you can be assured of the encryption when you see the familiar golden padlock appearing in your browser or the "https" in the website address. The "s" of the https indicates secure. Rest assured that your information is highly secure and is encrypted for everyone's security. |
| Guarantee We do everything that we can to guarantee that you receive the best deals available on the internet. If you find a lower internet price elsewhere, please send us the link so that we can match or beat that price for you. Understand that shipping charges will be taken into consideration, as our low shipping charges will likely offset any differences. We are unable to match prices that are indicated as closeout or clearance prices. |
| Reaching Us If you need to reach us, please email us at the above contact information or use the Contact Us tab. |
| Privacy Policy No information that you provide us will ever be shared to outside parties without your permission. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy We want you to be 100% satisfied. If you’re unhappy with your order, contact us by email or by phone within 14 days of the date of your purchase. Please contact us prior to sending anything back for authorization and any specific instructions that may need to be followed. Items being returned must be unused and in their original package. Customers are responsible for return shipping fees. If you are returning something that qualified for free shipping on the original order, Musky Tackle Online will charge a restocking fee of 10% of the original purchase price. Any item that becomes defective after use is the responsibility of the manufacturer. If you are in need of contact information, we can obtain that for you. Items returned after the 14 day return window may be subject to a 10% restocking fee.
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